OSOA ("we", "the service") is an autonomous outreach service operated by OSOA Labs, Inc., a Delaware corporation. Contact: hello@osoa.io.
OSOA runs the marketing of your business and answers the people it brings, from accounts you own and connect. It studies your business and the ones around you; from that it gives you the five videos to record each week, with the hook, the shots and the hour; you record on your phone and upload, and it edits, captions and posts. When someone comments or writes, it answers in minutes, in your voice and with your prices, and keeps the conversation going until the person books, orders or buys. You see all of it in one graph.
Get seen covers the marketing: research, scripts, posting, calendar and graph. Get bought adds the answering: comments and DMs answered 24/7, conversation inbox, pipeline and the graph from piece to sale.
Outbound is not part of either plan. Going out to find businesses that have not contacted you is unlocked separately for accounts already running with OSOA. Where it is unlocked, the first contact is sent only through your connected Google (Gmail) account, and the channels you connect for answering (such as Instagram) are never used to start cold conversations.
You review and approve the configuration (offer, limits, voice) before the system operates.
Email outreach goes out through Google's official Gmail integration: you connect your account with one click and grant a send-only permission. We never receive your password and we cannot read your personal inbox. Prospect replies arrive at a reply address that OSOA operates for your account, and that is where the system reads, answers and negotiates every conversation on your behalf, within minutes. Channels used for answering and negotiating (such as Instagram, and WhatsApp or Messenger as they become available) connect through each platform's own doors. Every platform still enforces its own terms and can limit or suspend accounts; we build for human-scale volumes, verification before sending, and quality gates on every message, but we cannot guarantee any platform's behavior. If a platform restricts a channel, we pause that channel and tell you. You accept this risk when you connect an account.
Checkout requires you to confirm you have read and accept these Terms and the Privacy Policy. Completing payment records that acceptance for your purchase.
This subscription renews by itself. Say it plainly because it matters: when your term ends we charge the card on file for another term of the same length, automatically, until you cancel. Annual plans renew once a year; monthly plans renew every month. We email you before an annual renewal, and before any renewal at a price different from the one you have been paying. You can cancel at any moment, in two clicks, yourself, through the Manage subscription link, with no call and no email required, and the cancellation takes effect at the end of the term you already paid.
One subscription covers one business. If you run more than one, each needs its own subscription: each business gets its own voice calibration, memory, connected accounts, reporting and graph, and they are not shared between businesses.
Annual billing: every tier can be paid annually at ten times the monthly price, so twelve months cost the price of ten. During the presale this is the only way to buy.
Founding early access: founding accounts get access to the product approximately nearly three weeks before the public launch, and receive early access to new features before general availability. Early-access features are provided as-is and may change before release.
The service is billed monthly or annually, per business. You can cancel any time, effective at the end of the current billing period. Payments already made are non-refundable except within the 7-day founding window above or where required by law. Get bought includes up to 300 conversations a month; unused conversations do not roll over.
Managing your subscription: you can cancel, update your card or download receipts yourself, any time, through the Manage subscription link (also in the osoa.io footer) — no emails or calls required.
We automate the work of selling; we do not and cannot guarantee replies, meetings, deals or revenue. Any numbers we show (our own or from case studies) are real but not promises.
No illegal offers, no deception or impersonation of third parties, no harassment, no messaging of minors, no regulated claims (medical, financial) without your own legal basis. We may suspend service that violates this section.
The OSOA software, models of operation and brand are ours. Your data, your writing sample, your voice calibration and your deals are yours. We may reference aggregate, anonymized results ("6 of 6 demo viewers asked to buy") unless you opt out in writing.
No warranties. To the maximum extent permitted by law, the service is provided "as is" and "as available", and we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the service will be uninterrupted, error-free, or will produce any particular result.
Cap. To the maximum extent permitted by law, our total liability for all claims together is limited to the fees you actually paid us in the twelve months before the claim.
Excluded. We are not liable for indirect, incidental, special, consequential or punitive damages, for lost profits, lost revenue, lost data or lost goodwill, or for what a third-party platform does to your accounts, even if we were told such damages were possible.
What is never limited. Nothing above limits liability for fraud, fraudulent misrepresentation, willful misconduct, death or personal injury caused by negligence, or anything else that the law of your country does not allow to be limited. If your country does not allow some of these exclusions, they do not apply to you and the rest still does.
You will defend and cover us (OSOA Labs, Inc., its people and its providers) against any third-party claim, and any fine, loss or reasonable legal cost that comes with it, arising from: what you upload or ask us to publish, including music, images and the image of any person in your video; the rights you told us you had and did not; your offers, prices and claims about your own business; your use of the service against section 8 or against the law that applies to you or to the people you contact, including anti-spam and consumer-protection law; and any account you connected without the authority to connect it.
We will tell you promptly about any such claim, let you control the defense with counsel we do not unreasonably object to, and cooperate. You will not settle anything that admits fault on our part or costs us money without our written agreement.
We do not promise uninterrupted service. The system depends on platforms we do not control (Google, Meta, Stripe, model providers): outages, rate limits, policy changes or suspensions on their side can pause part of the service. When that happens we pause the affected channel and tell you, and we keep working the rest.
Founding accounts are early accounts. You are getting the product before the public launch, which means features arrive, change and occasionally break. That is the trade for the founding price. We are a small company; if something is broken, write to hello@osoa.io and a person reads it.
We may change or discontinue features. If we remove something material that you are paying for and we cannot replace it, you may cancel and we refund the unused part of your term.
You can cancel any time, yourself, through the Manage subscription link. We may suspend or end an account that breaks section 8, that charges back a legitimate payment, or that puts our platform access at risk. If we end your account for a reason that is not your breach, we refund the unused part of your term.
Chargebacks: if something is wrong, write to us first. We answer, and inside the 7-day founding window we refund without argument. A chargeback opened without contacting us may end the account.
Neither side is liable for a failure caused by something outside its reasonable control: outages of infrastructure we do not run, acts of government, natural disaster, war, or a third-party platform withdrawing access.
Write to hello@osoa.io first. Almost everything is solved that way, and we commit to answering within 5 business days and to trying in good faith for 30 days before anyone goes further.
If that fails, any dispute is resolved by binding individual arbitration under the rules of the American Arbitration Association, in English, seated in Delaware, and it may proceed by written submissions or video where the rules allow. You and we each waive a jury trial and waive participating in any class or collective action. Either of us may still bring an individual claim in small-claims court instead.
Many similar claims at once. If 25 or more demands that raise substantially the same issues are filed against us within 90 days by the same counsel or by coordinated counsel, they are handled in batches of no more than 50, one arbitrator and one set of fees per batch, with a small number of test cases decided first and the rest paused while both sides use those results to resolve the others. Deadlines for every claim in the group pause while this runs. This is how a group of real complaints gets heard without turning the fee schedule itself into the weapon.
If any part of this section is unenforceable, the rest still applies; if the class-action waiver is unenforceable, then this whole arbitration section does not apply and disputes go to the courts named below.
These Terms and the Privacy Policy, including its data processing section, are the entire agreement between us about the service, and they replace anything said before, including in a demo, a call, a message or a landing page. If a clause is unenforceable, the rest stays. Not enforcing something once does not waive it. You may not transfer this agreement; we may transfer it in a merger or sale of the business, with notice to you.
We may update these terms. Material changes are emailed to active subscribers at least 15 days before they take effect. If a material change is bad for you and you do not accept it, you can cancel before it takes effect and we refund the unused part of your term. Staying subscribed after that date is acceptance. Changes to the arbitration section never apply to a dispute that already existed when we sent the notice.
Who can sign. You must be 18 or older and, if you are buying for a company, you must have authority to bind it. The account belongs to that business, not to the person who happened to click.
Your account. Keep control of the email and the chat you use to command OSOA. Anything done from an account you control is treated as done by you. Tell us right away at hello@osoa.io if you lose control of one, and we pause it.
Taxes. Prices are in US dollars and do not include VAT, IVA, sales tax or any other tax or withholding. Where we are required to collect one, it is added at checkout; otherwise it is yours to handle.
Notices. We write to the email you gave us and that counts as notice; keep it current. You write to hello@osoa.io. Notice is effective the day it is sent.
Language. These Terms are written in English and the English version governs. Any translation is a courtesy.
These terms are governed by the laws of the State of Delaware, USA. Disputes will be resolved in the state or federal courts located in Delaware.